Shipping policy

Processing and product availability

 

In-stock orders are processed within 2 business days after payment has been received. Processing time is separate from the carrier’s delivery time.

Processing and delivery times vary by product. Items that need to be ordered from our supplier require additional time before dispatch. Our standard 2-business-day processing time applies once these items are in stock and available for dispatch, subject to any delivery timeframe agreed when you placed your order.

For an estimated timeframe for a specific product, please contact us at raisashairboutique@hotmail.com before ordering. If your item becomes available sooner than expected, we may dispatch it earlier.

 

Shipping confirmation and tracking

 

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please check your inbox, including your spam/junk folder, and follow the carrier’s tracking updates for delivery information and any actions required from you.

Delivery times may vary depending on the product, destination and shipping carrier.

Delivery delays

 

Occasional delays may occur due to busy periods, weather conditions, customs checks or carrier disruptions. These circumstances may be beyond our direct control, and we appreciate your patience while your shipment is on its way.

If your order has not arrived within the expected timeframe or your tracking appears to have stopped updating, please contact raisashairboutique@hotmail.com. We will investigate with the carrier and help resolve the issue. We remain responsible for delivery in accordance with applicable consumer law.

Cancellations after dispatch

 

Once an order has been dispatched, we cannot guarantee that the shipment can be stopped, recalled or changed.

If you wish to cancel your order or exercise an applicable right of withdrawal, please contact us as soon as possible. If the parcel is already in transit, a return may be necessary, and we will provide the relevant instructions.

Dispatch or a delivery delay does not remove your statutory rights, including any applicable right of withdrawal or right to cancel due to late delivery.

Incorrect or incomplete addresses

 

Please check that your shipping address is complete and correct before placing your order.

We understand that mistakes can happen. If you notice a typo or an incorrect address, contact us immediately at raisashairboutique@hotmail.com. If your order has not yet been dispatched, we will update the address before shipping.

After dispatch, we cannot guarantee that the address can be changed. You are responsible for providing accurate delivery details. Where a delivery issue results from an incorrect or incomplete address you supplied, including delivery to that address, we may be unable to recover the parcel.

We will help you explore the available options with the carrier. If the parcel is returned to us, additional shipping costs may apply to send it again. This does not affect your statutory consumer rights.

Contact

 

For questions about product availability, estimated delivery times or your shipment, please email:

raisashairboutique@hotmail.com