FREQUENTLY ASKED QUESTIONS

Your perfect texture depends on the look you want and how you plan to style your hair. If you are unsure between straight, wavy or curly textures, feel free to contact us. We are happy to help you choose the option that best matches your desired look.

Absolutely. If you are unsure about a collection, texture, length or colour, contact us before placing your order. Tell us what look you are trying to achieve and we will be happy to guide you.

Shipping times depend on your location and the items in your order. Once your order has been processed and shipped, you will receive tracking information by email. Please check our Shipping & Returns page for the most up-to-date delivery estimates.

Yes, we offer international shipping to selected destinations. Available shipping methods, delivery estimates and costs are shown at checkout based on your delivery address.

Returns and exchanges are subject to our return policy. For hygiene reasons, hair that has been worn, altered, washed, cut, coloured or otherwise used may not be eligible for return. Please review our Shipping & Returns page before sending anything back.

Please contact us as soon as possible. If your order has not yet been processed or shipped, we may be able to update the address. Once an order has already been dispatched, we cannot guarantee that the delivery address can still be changed.

Use gentle products, detangle carefully from the ends upward and avoid excessive heat. Store the hair neatly when it is not being worn and protect it while sleeping. Proper care helps maintain the softness, shine and overall quality for as long as possible.