Order Information

Response Time

We aim to respond to all messages and inquiries within 24 hours.

Pick-Up Orders

We also offer the option to collect your order in Utrecht.

For pick-up orders, 1/3 of the total amount must be paid in advance to confirm your order. The remaining balance can be paid in cash upon collection.

Once your order is ready, you will receive the pick-up address and further instructions.

Shipping

Orders are shipped with PostNL.

You will receive a track & trace code by email from PostNL once your order has been dispatched.

Please note that any customs duties, import taxes, VAT, and other import fees are not included in the product price or shipping costs. These charges are the responsibility of the customer and must be paid upon delivery or as required by local regulations.

Once your package leaves the Netherlands and is handed over by PostNL to the local postal carrier in the destination country, tracking updates may no longer be available through our system. It is the customer's responsibility to monitor their email and tracking information for delivery updates, customs notifications, and any requests from the local carrier.

Raïsa’s Hair Boutique is not responsible for delays caused by customs clearance, local postal services, or unpaid import charges.

Delays

Please note that I am not responsible for any shipping delays. This includes delays from my supplier to me, as well as delays caused by PostNL after your package has been shipped.

Unfortunately, these delays are out of my control and I cannot be held liable for them.

Non-Refundable Policy

Please note that all purchases are final and cannot be returned or refunded.

Contact

If you have any questions, feel free to contact us via WhatsApp (+31 6 34740911).