سياسة الاسترداد
At Raïsa’s Hair Boutique, we want every order to arrive exactly as expected. Due to the nature of our products, we have specific requirements for returns and refunds.
Returns
Customers may request a return within 14 days of receiving their order, provided that the hair remains in its original condition.
To be eligible for a return, the hair must be:
- Unopened
- Unused and unworn
- Unwashed and unbrushed
- Uncut, uncolored and unaltered
- Kept in its original packaging and plastic
- In the same condition as received
We cannot accept returns for hair that has been installed, worn, washed, brushed, cut, colored, bleached or otherwise altered.
Please contact us before sending anything back. Returns must be approved by Raïsa’s Hair Boutique first. Once your return has been approved, you will receive the return address and further instructions by email.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Wrong, Damaged or Defective Items
If you receive the wrong item, your order is incomplete, or your hair arrives damaged or defective due to an issue on our side or with our supplier, please contact us within 5 calendar days of receiving your order.
Please email us at:
raisashairboutique@hotmail.com
Include your order number and clear photos and/or videos showing the issue.
After reviewing your case, we will determine the appropriate solution, which may include a replacement, return or refund where applicable.
If the issue is confirmed to be our responsibility, we will cover the necessary return shipping costs.
Refunds
Once your return has been received and inspected, your refund will be processed to the original payment method used for your order.
Refunds are processed through our payment system and may take several business days to appear in your account, depending on your bank or payment provider.
Where applicable, refunds will be processed within the timeframe required by applicable consumer law.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at raisashairboutique@hotmail.com.
Please note that orders may be processed shortly after payment is received. Once an order has been processed, purchased from our supplier or shipped, cancellation may no longer be possible.
Nothing in this policy affects your statutory consumer rights.
Important Information
All returns must be approved by Raïsa’s Hair Boutique before being sent back.
We reserve the right to refuse a return where the product has been used, altered, damaged or returned in a condition that does not meet the requirements of this policy, subject to applicable consumer law.
For all return, refund or order-related questions, please contact: